The admin inbox is the central place where any message routed to "the CONVERGE administrator" lands — system support questions, access requests, password reset confirmations, and anything else that doesn't belong on the Signal RD queue.

What lands here

• Access requests — users asking for a module they don't have.
• System support — login problems, errors, configuration questions submitted via the support page.
• Onboarding — confirmations from new users completing their setup.
• Platform notices — messages from Converge admins to your institution.

Responding

Open an item, reply inline, and (if appropriate) take the action the message implies — for example, granting the requested module access from the user record. The reply lands in the requester's inbox and in their email.

Handing off

If a message is really a research-development question that came in the wrong door, you can re-route it into Signal so it shows up on the RD queue instead.