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CONVERGE User Guide

Managing your CONVERGE account

Membership, billing & subscriptions

Managing your individual membership, payment method, receipts, and cancellation.

Updated 9/19/2026

If you joined CONVERGE as an individual member, you manage your own membership. Open Membership & Billing from the user menu (or Profile & Settings → Billing).

What you'll find there

  • Your current plan and renewal date.
  • Your payment method, with a link to the secure checkout portal to update your card.
  • Your payment history — receipts are also emailed automatically after each payment.

Promo codes

Enter a code at checkout in the Have a promo code? field. A valid code is applied to the price before you pay.

Cancelling

Cancel from Membership & Billing. Access continues through the end of the period you've already paid for, and nothing renews after that. Your profile and match history are kept, so resubscribing picks up where you left off.

Institutional subscriptions work differently

If your organization subscribes to CONVERGE, billing is handled centrally and you won't see a billing section — your administrator manages the subscription.