Engagement analytics track how the institution is actually using CONVERGE — sign-ins, time spent on matches, signals, help requests, and shared opportunities. They're the answer to "is this thing being used?".

What's counted

• Active faculty over rolling 7-, 30-, and 90-day windows.
• Signals and help requests by week.
• Inbox response time for RD staff.
• Opportunity views, saves, and shares.

What's excluded

• Users from the Converge admin department are excluded from engagement counts so internal QA doesn't inflate the institution's numbers.
• Service accounts and impersonation sessions are excluded.
• Demo-mode sessions are tagged and can be filtered out.

Time windows

Most engagement charts default to a 30-day window with a comparison to the prior 30 days. You can switch the window from the chart controls.