Browse frequently asked questions or reach out to our support team.
Issues with login, access, system errors, or platform functionality — your CONVERGE system administrator handles all technical support.
Questions about funding opportunities, matching, proposals, budgets, or collaboration — reach the grants office team.
Each match between you and a funding opportunity gets a Fit Score from 0–100, produced by our AI matching engine. The score reflects how well the opportunity's stated focus, eligibility, and keywords line up with your research signals — declared research areas, publications, prior funding, project titles, and any documents (CV, biosketch) on your profile.
Scores are grouped into bands so you can scan a list quickly. The exact thresholds, labels, and colors below are configured by your CONVERGE administrator and may differ at your institution.
Current bands at your institution
Matches scoring below 40 are not shown — they're considered too weak to surface, but stay in the database so administrators can lower the threshold without re-running matching.