CONVERGE

Help & Support

How can we help?

Browse frequently asked questions or reach out to our support team.

CONVERGE System Support

Issues with login, access, system errors, or platform functionality — your CONVERGE system administrator handles all technical support.

Understanding Fit Scores

Each match between you and a funding opportunity gets a Fit Score from 0–100, produced by our AI matching engine. The score reflects how well the opportunity's stated focus, eligibility, and keywords line up with your research signals — declared research areas, publications, prior funding, project titles, and any documents (CV, biosketch) on your profile.

Scores are grouped into bands so you can scan a list quickly. The thresholds, labels, and colors below are the CONVERGE defaults used for your membership.

Current fit score bands

Very Strong Fit
90+
Strong Fit
70–89
Moderate Fit
55–69
Potential Fit
40–54

Matches scoring below 40 are not shown — they're considered too weak to surface.

Frequently Asked Questions

Getting Started

Your Profile & Research Areas

Eligibility — What You Can Apply To

Tracking Opportunities

Notifications

Membership & Billing

Account & Access